Returns and Refunds

DENSITY is committed to provide only high-quality products and top customer service and we are aware that sometimes our customers need our support.

In case of any issues, please be sure to contact us at info@density.sk before you submit your exchange, return or refund requirements.

For detailed information on claims, withdrawal from the contract as well as the withdrawal form, please refer to our Terms and Conditions page. These conditions for returning goods and filing a claim do not apply to goods purchased by a self-employed or a legal person.

Returns

We offer a 14 days return period for new and unused items.

Within this period, you have the right to unpack and test the goods in a manner similar to the usual purchase in a classic “brick-and-mortar shop” to the extent necessary to determine the features and functionality of the goods.

Customer is responsible for the return shipping costs. Cash-on-Delivery shipments will not be accepted.

If you decide to return the goods:

1. Complete our Return Form English, which are also part of our Terms and Conditions.
2. Ensure that the goods are in their original condition as delivered (damaged, missing or modified products are not eligible for return).
3. Pack the product securely with all accessories and original packaging to prevent damage during transportation. We recommend to use a reputable carrier with sufficient transport insurance. We take no responsibility damage on products during return transportation.
4. Please attach the completed return form together with a copy of your purchase receipt and send it to our address:

Density Labs s.r.o.
RMA / Reklamácie
Veterná ulica 759/37
SK-900 67 Láb, Slovakia
E-Mail: info@density.sk

Payment will be refunded back to the customer approximately within 14 days after the withdrawal from the purchase agreement, but not before the goods are delivered to our claim department in their original condition.

We will refund payments you paid in connection with the order, in particular the purchase price, including the cost of delivery to you. This does not apply to additional costs if you have chosen a different type of delivery than the cheapest normal delivery method we offer (i.e. costs for EXPRESS delivery are not refunded).

Damaged goods

If you find that the delivered package is damaged, we recommend that you DO NOT accept the delivery from the carrier.

PLEASE NOTE that it is the customer’s responsibility and in his/hers own good interest to check the received package immediately and inform us about damage or missing items ideally within 24 hours but no later than 7 days. A transport damage or missing items claim submitted after this period cannot be investigated properly with carriers and can therefore not be accepted.

Contact details of carriers can be found on the Payments and Shipping page. We recommend the damaged shipment and its contents to be photographed in detail.

Warranty

We offer a 24 months limited warranty all product sold by us to consumers, unless stated otherwise. This warranty is made only to the original purchaser, subject to the limitations mentioned in our Terms and Conditions, and is not transferable

In case at any time during this warranty period purchased product malfunctions as a result of a manufacturing defect or faulty materials, DENSITY will organize repair (where applicable) or replacement, as it deems appropriate in its sole discretion for an item of same or similar quality.

This warranty covers cost of claim analysis, repair labour and materials and return costs back to the Customer.

Customer is responsible for shipping or labour cost in case of the malfunction being caused by misapplication or mechanical damage.

If you have an issue to report, please get in touch with us via our Contact us page.

You can find more information in our Terms and Conditions.