Shipping Policy

Order Processing Time

Once we have received your order, you will receive an email confirmation with a summary of the ordered items, your payment method and billing/shipping details.

Items marked as „IN STOCK“ are usually physically available in our EU warehouse and can be shipped right away. These products are shipped within 1-3 business days from the order entry (excluding public holidays), unless stated otherwise.

Items marked as „In Production“, „On Backorder“ or “Build-to-Order” in our catalog means, that the item is available at our supplier or already on the way to our EU warehouse. These items are shipped to customers upon receipt from the manufacturer.

* Please note, that if an order contains an item marked as backordered, the complete order will be shipped once all parts are available in our local EU warehouse

** Orders with SEPA Bank Transfer as the payment method will be processed only after payment receipt. Therefore stock on the website during checkout is subject to prior sales if the payment is received at a later date.

Estimated processing time for backordered items can be found below:

* Computer cases from Sliger Designs are in general built for each individual customer. The processing time includes manufacturing, import into the Europe including customs clearances and preparing the order to be shipped to the customer from our EU based warehouse. However if all required parts are available (marked as “IN STOCK” during cart/checkout) in our EU warehouse, then the order is assembled locally and shipped within 1-3 business days.

Each customer will receive a tracking ID upon shipment of his/her order. In some situations when all required components are available locally, the order might be processed and shipped quicker.

Estimated ship date may be subject to change without prior notice. In case of any changes or delays, we will inform you immediately about the status of your order.

Taxes and Import Fees

All prices on our website include a Slovak VAT rate of 20% as reference. Correct VAT rate applicable for your particular delivery address is visible on the Cart Page or during Checkout after you have entered your Billing and Shipping Address (if different from billing).

More details about how EU VAT is charged can be found in our blog post.

All our products are shipped exclusively from our EU-located warehouse.

Customers with an EU delivery address do not pay any additional import taxes or fees besides what is displayed during checkout.

Customers shipping address based in the UK, Switzerland, Norway or any other non-EU country, you are responsible to pay your own national import taxes and fees as per applicable laws of your country.

Our website will show you all prices excluding VAT during checkout, once you have entered a valid non-EU shipping address.

Please note, that some shipping carriers may charge a very small fee (usually around 10-13 EUR or equivalent in other currency) for processing the import documentation on your behalf, which is outside of our influence and control. However in some countries the recipient has sometimes the option to refuse processing of the customs papers by the carrier and can submit relevant paperwork by him-/herself instead. Please contact your local carrier for more information about this option.