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CLEARANCE SALE!! on Nouvolo Borg Symmetrical SFF PC case with RGB lighting or optional top-addon panel Shop now!
LINKUP PCIe 4.0 riser cables available in case configurator and as standalone purchase at a discount! Check now!

Shipping Policy

Please make sure to provide a full billing and shipping address (if different from billing). Do not forget to include a valid cell-phone number (for delivery purposes).

* We do not ship to P.O.Boxes, Package Stations or other temporary addresses (i.e.Hotels, Airports, etc.). Such order will be cancelled/refunded immediately after receipt or latest once declined by shipping carrier.

 

We ship to the following countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark*, Estonia, Finland, France*, Germany*, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.

If your country is not on the list, don’t worry. Simply contact us and we will try to help you find an alternative solution.

* Delivery to islands is not possible, therefore we kindly ask you to contact us prior to purchase if you happen to live on an island in order to check with our shipping provider.

** Delivery to Russian Federation, Crimea (Region of Ukraine) and Belarus is currently not possible.

Shipping to UK

We are able to accept UK orders with a minimum value of 150,- EUR excl. VAT

This is necessary to comply with UK HMRC office’s tax and import regulations that came into force after BREXIT. 

What does it mean for me – the UK customer?

You can simply order anything from our website, but please make sure that the checkout value is over 150,- EUR excl. VAT, otherwise the purchase cannot be completed. Our website will automatically inform you if the minimum order value has not yet been reached. We recommend you to add any additional small items or accessories that you might need later, otherwise ordering these later might not be possible because of minimum order value.

Regarding taxes and import duty please read our section Taxes and Import Fees below.

More information can be found under the below links:

Alavara BREXIT VAT

Order Processing Time

Once we have received your order, you will receive an email confirmation with a summary of the ordered items, your payment method and billing/shipping details.

Items marked as „IN STOCK“ are usually physically available in our EU warehouse and can be shipped right away. These products are shipped within 1-3 business days from the order entry (excluding public holidays), unless stated otherwise.

Items marked as „In Production“, „On Backorder“ or “Build-to-Order” in our catalog means, that the item is available at our supplier or already on the way to our EU warehouse. These items are shipped to customers upon receipt from the manufacturer.

* Please note, that if an order contains an item marked as backordered, the complete order will be shipped once all parts are available in our local EU warehouse

** Orders with SEPA Bank Transfer as the payment method will be processed only after payment receipt. Therefore stock on the website during checkout is subject to prior sales if the payment is received at a later date.

Estimated processing time for backordered items can be found below:

Brand Backorder processing time
*Sliger Designs Desktop Cases approx. 3-6 weeks
*Sliger Designs Rackmount Cases approx. 4-7 weeks
Noctua approx. 1-2 weeks
DEMCifilter approx. 1-2 weeks
VELKASE approx. 2-5 weeks
LINKUP approx. 2-4 weeks
   

* Computer cases from Sliger Designs are in general built for each individual customer. The processing time includes manufacturing, import into the Europe including customs clearances and preparing the order to be shipped to the customer from our EU based warehouse. However if all required parts are available (marked as “IN STOCK” during cart/checkout) in our EU warehouse, then the order is assembled locally and shipped within 1-3 business days.

Each customer will receive a tracking ID upon shipment of his/her order. In some situations when all required components are available locally, the order might be processed and shipped quicker.

Estimated ship date may be subject to change without prior notice. In case of any changes or delays, we will inform you immediately about the status of your order.

 

Taxes and Import Fees

All prices on our website include a Slovak VAT rate of 20% as reference. Correct VAT rate applicable for your particular delivery address is visible on the Cart Page or during Checkout after you have entered your Billing and Shipping Address (if different from billing).

More details about how EU VAT is charged can be found in our blog post.

All our products are shipped exclusively from our EU-located warehouse.

Customers with an EU delivery address do not pay any additional import taxes or fees besides what is displayed during checkout.

Customers shipping address based in the UK, Switzerland, Norway or any other non-EU country, you are responsible to pay your own national import taxes and fees as per applicable laws of your country.

Our website will show you all prices excluding VAT during checkout, once you have entered a valid non-EU shipping address.

Please note, that some shipping carriers may charge a very small fee (usually around 10-13 EUR or equivalent in other currency) for processing the import documentation on your behalf, which is outside of our influence and control. However in some countries the recipient has sometimes the option to refuse processing of the customs papers by the carrier and can submit relevant paperwork by him-/herself instead. Please contact your local carrier for more information about this option.

 

Our Shipping Partners

We provide various tiers of shipping options depending on your address. Every order upon shipping will receive its own and unique tracking ID which will be sent to the customer via email. Thanks to the provided tracking link the customer will be able to track the shipment with ease.

 

Sustainability

Sustainability and environmental responsibility is very important to us and we strongly believe that together with our customers and carefully selected shipping partners we can do some good to the environment. Therefore we have decided to actively seek shipping partners that are committed to help protecting the environment by gradually switching to a more eco-friendly logistic operations, participating in carbon offset programs, supporting clean energy and renewables.

DPD Carbon Neutral 

We are proud to announce that our main shipping partner DPDgroup is already doing a great deal to fight climate change with each and every parcel delivery. DPDGroup does this by precisely measuring their carbon footprint per parcel, reducing it in any way they can, and offsetting the remaining emissions by funding clean energy projects around the world.

The result is 100% carbon neutral parcel delivery across Europe. All at no extra cost to our customers.

Shipment Tracking

Slovak Post

  • Ideal for small orders and accessories
  • With tracking ID and insurance
  • Customer service Contact Page
  • Shipment tracking possible also via your national postal service provider
TRACK PARCEL
Postal Service

DPD Group

  • Ideal for all standard parcels
  • With tracking ID and insurance
  • Customer service Contact Page
  • Shipment tracking possible also via your local DPD website
TRACK PARCEL
Standard Shipping

DHL Express

  • For special and urgent orders up to 30kg
  • With tracking ID and insurance
  • Customer service Contact Page
  • Available for non-EU shipments or when Standard Delivery is not available
TRACK PARCEL
Special Shipping

Shipping Rates

Shipping costs are calculated during checkout based on the total weight of the ordered items and customer address. You can simply add your desired product into the cart and enter your Country, City and ZIP code to see relevant shipping rates for your particular address.

Shipping charges for EU countries include a 20% Slovak VAT as reference. Correct VAT charge will be calculated during checkout based on the customer’s country of delivery.

Standard Shipping

COUNTRY Transit time
(business days)
<3kg <10kg <20kg >20kg
Austria 1 day € 8,50 € 9,00 € 10,50 € 12,50
Belgium 3-4 days € 14,00 € 15,00 € 17,00 € 20,00
Bulgaria 3-4 days € 24,00 € 25,50 € 27,50 € 30,00
Croatia 3-4 days € 19,50 € 20,50 € 22,50 € 25,50
Czech Republic 1 day € 8,50 € 9,00 € 10,50 € 12,50
Denmark 3-4 days € 17,00 € 20,00 € 20,00 € 23,00
Estonia 3-4 days € 21,00 € 22,50 € 24,50 € 27,00
Finland 4-5 days € 21,00 € 22,50 € 24,50 € 27,00
France 3-4 days € 15,50 € 17,00 € 19,00 € 21,50
Germany 2 days € 9,50 € 11,00 € 13,00 € 15,50
Hungary 1 day € 8,50 € 9,00 € 10,50 € 12,50
Ireland (currently unavailable) 4 days € 21,00 € 22,50 € 24,50 € 27,00
Italy 3-4 days € 15,50 € 17,00 € 19,00 € 21,50
Latvia 4 days € 18,50 € 20,00 € 22,00 € 24,50
Lithuania 3-4 days € 18,50 € 20,00 € 22,00 € 24,50
Luxembourg 3 days € 14,00 € 15,00 € 17,00 € 20,00
Netherlands 3 days € 14,00 € 15,00 € 17,00 € 20,00
Poland 2 days € 8,50 € 9,00 € 10,50 € 12,50
Portugal 4-5 days € 21,00 € 22,50 € 24,50 € 27,00
Romania 3 days € 18,50 € 20,00 € 22,00 € 24,50
Slovakia 1 day € 6,50 € 7,00 € 8,00 € 9,00
Slovenia 3 days € 17,00 € 18,00 € 20,00 € 23,00
Spain 4-5 days € 21,00 € 22,00 € 24,00 € 27,00
Sweden 4-5 days € 18,50 € 20,00 € 22,00 € 24,50

DHL Express

COUNTRY Transit time
(business days)
<5kg <10kg <15kg <20kg <30kg
Ireland, Malta 1-2 days € 22,00 € 31,00 € 39,00 € 46,00 € 69,00
Cyprus, Greece 1-3 days € 22,00 € 31,00 € 39,00 € 46,00 € 69,00
Norway *(currently unavailable), Switzerland*
(import taxes are not included)
1-3 days € 38,33 € 56,67 € 72,50 € 87,50 € 131,67
United Kingdom*
(import taxes are not included)
1-3 days € 25,00 € 32,50 € 39,17 € 45,00 € 67,50

* NOTE: Shipping charges for non-EU customers do not include any taxes. See our TAXES and FEES section above for more information.

Express shipping affects the transport/transit time from our EU warehouse to the customer and has no influence on the actual manufacturing time.

DHL Express shipping is available up to 30kg total gross weight per order. For larger/heavier orders please contact us to offer you an cost-effective shipping option.

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We are excited to show you how a compact PC system can make your work more effective, gaming sessions more enjoyable and your desk a bit more beautiful. Crafted and well thought-out designs, high quality materials and advanced manufacturing techniques are the advantages of the products we offer to our customers.

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